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  1. zengerfolkman.com

    What Great Listeners Actually Do. December 7, 2020 (This article first appeared in Harvard Business Review) Chances are you think you're a good listener. People's appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they're above average.
  2. zengerfolkman.com

    However, our recent research suggests that these behaviors fall far short of describing good listening skills. We analyzed data describing the behavior of 3,492 participants in a development program designed to help managers become better coaches. We learn what the great listeners actually do. Download Study
  3. What Great Listeners Actually Do By Jack Zenger and Joseph Folkman. Chances are you think you're a good listener. People's appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they're above average. ... In fact, much management advice on listening suggests that ...
  4. hbsp.harvard.edu

    What Great Listeners Actually Do. By: Jack Zenger, Joseph Folkman. It's about more than keeping quiet. Length: 1243 word count; ... Instead of thinking of a good listener as a sponge —absorbing everything but providing little feedback — a skilled listener should be thought of as a trampoline who amplifies and supports a speaker's thoughts ...
  5. synergycommons.net

    What Great Listeners Actually Do! Summary: Most people think great listeners do three things: Not talking when others are speaking, letting others know you're listening, and being able to repeat what others have said. However, recent research suggests that these behaviors fall far short of describing good listening skills.
  6. howcommunicationworks.com

    It was in a book about empathy in general, but their chapter was entitled, "What do great listeners actually do?" When I read it, I immediately thought of you guys and that you would benefit also from these simple ideas about the habits of great listeners. So, these two authors went into a large organization, interviewed thousands of people ...
  7. massgeneral.org

    What Great Listeners Actually Do by Jack Zenger and Joseph Folkman July 14, 2016 Laura Schneider for HBR Chances are you think you're a good listener. People's appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they're above average.
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